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When Does Dispute Resolution Substitute for a Reputation System? Empirical Evidence from a Service Procurement Platform

Burtch, Gordon - 2020

We consider the role of online dispute resolution (ex-post guarantees of supplier quality) when they are introduced in the presence of an online reputation system (an ex-ante informational mechanism), in the context of online service procurement platforms. We argue that dispute resolution will...

Persistent link: https://www.econbiz.de/10012848238

Social network integration and user content generation : evidence from natural experiments

Huang, Ni; Hong, Yili; Burtch, Gordon - In: Management information systems : mis quarterly 41 (2017) 4, pp. 1035-1058

Persistent link: https://www.econbiz.de/10011777358

Stimulating online reviews by combining financial incentives and social norms

Burtch, Gordon; Hong, Yili; Bapna, Ravi; Griskevicius, … - In: Management science : journal of the Institute for … 64 (2018) 5, pp. 2065-2082

Persistent link: https://www.econbiz.de/10011873959

The role of provision points in online crowdfunding

Burtch, Gordon; Hong, Yili; Liu, De - In: Journal of management information systems : JMIS 35 (2018) 1, pp. 117-144

Persistent link: https://www.econbiz.de/10011885099

Embeddedness, prosociality, and social influence : evidence from online crowdfunding

Hong, Yili; Hu, Yuheng; Burtch, Gordon - In: Management information systems : mis quarterly 42 (2018) 4, pp. 1211-1224

Persistent link: https://www.econbiz.de/10011951767

Unemployment and worker participation in the gig economy : evidence from an online labor market

Huang, Ni; Burtch, Gordon; Hong, Yili; Pavlou, Paul A. - In: Information systems research : ISR 31 (2020) 2, pp. 431-448

Persistent link: https://www.econbiz.de/10012295007

Motivating user-generated content with performance feedback : evidence from randomized field experiments

Huang, Ni; Burtch, Gordon; Gu, Bin; Hong, Yili; Liang, Chen - In: Management science : journal of the Institute for … 65 (2019) 1, pp. 327-345

Persistent link: https://www.econbiz.de/10011991484

Effects of multiple psychological distances on construal and consumer evaluation : a field study of online reviews

Huang, Ni; Burtch, Gordon; Hong, Yili; Polman, Evan - In: Journal of consumer psychology : JCP : the official … 26 (2016) 4, pp. 474-482

Persistent link: https://www.econbiz.de/10011597866

Managing congestion in a matching market via demand information disclosure

Huang, Ni; Burtch, Gordon; He, Yumei; Hong, Yili - In: Information systems research : ISR 33 (2022) 4, pp. 1196-1220

Persistent link: https://www.econbiz.de/10014321701

Putting religious bias in context : how offline and online context shape religious bias in online pro-social lending

Sabzehzar, Amin; Burtch, Gordon; Hong, Yili; Raghu, T. S. - In: MIS quarterly 47 (2023) 1, pp. 33-62

Persistent link: https://www.econbiz.de/10013556918

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