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'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness

Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen; Fazli, S. … - In: International journal of services, economics and management 13 (2022) 3, pp. 225-242

Persistent link: https://www.econbiz.de/10013552572

A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants

Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76

Persistent link: https://www.econbiz.de/10012821047

"Stop the unattainable ideal for an ordinary me!" : fostering parasocial relationships with social media influencers : the role of self-discrepancy

Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen - In: Journal of business research : JBR 132 (2021), pp. 146-157

Persistent link: https://www.econbiz.de/10012581576

Lord, please save me from my sins! : can CSR mitigate the negative impacts of sharing economy on consumer trust and corporate reputation?

Chuah, Stephanie Hui-wen; Mostafa Rasoolimanesh, S.; … - In: Tourism management perspectives : TMP 41 (2022), pp. 1-18

Persistent link: https://www.econbiz.de/10013209434

Webrooming as the new retail experience : a smart-shopping perspective

Wu, ZiQiang; Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen - In: International journal of retail and distribution management 51 (2023) 6, pp. 736-754

Persistent link: https://www.econbiz.de/10014281101

My new financial companion! : non-linear understanding of Robo-advisory service acceptance

Eugene Cheng-xi Aw; Zha, Tao; Chuah, Stephanie Hui-wen - In: The service industries journal 43 (2023) 3/4, pp. 185-212

Persistent link: https://www.econbiz.de/10014321574

Searching online and buying offline : understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention

Eugene Cheng-xi Aw; Norazlyn Kamal Basha; Ng, Siew Imm; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012431638

Financial socialization's impact on investement orientation and household net worth

Hira, Tahira K.; Fazli, S. Mohamad; Loibl, Cäzilia - In: International journal of consumer studies 37 (2013) 1, pp. 29-35

Persistent link: https://www.econbiz.de/10009713906

Financial capability and differences in age and ethnicity

Nuradibah Mokhtar; Fazli, S. Mohamad; Ho, Catherine Soke Fun - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 1081-1091

Persistent link: https://www.econbiz.de/10012671568

Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N.; … - In: Cogent business & management 7 (2020) 1, pp. 1-17

The objective of this study was to analyse the effects of customer-perceived value, corporate image, and service quality on customer satisfaction, as well as to analyse the direct effect of switching barriers on customer retention, and to analyse the direct and indirect effects of customer...

Persistent link: https://www.econbiz.de/10012625444