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Customer orientation of frontline employees and organizational commitment

Ifie, Kemefasu - In: The service industries journal 34 (2014) 8, pp. 699-714

Persistent link: https://www.econbiz.de/10010385540

How and when does top management interaction with customers impact customer satisfaction?

Ifie, Kemefasu - In: European journal of marketing 57 (2023) 5, pp. 1380-1406

Persistent link: https://www.econbiz.de/10014252295

Customer orientation of frontline employees and organizational commitment

Ifie, Kemefasu - In: The Service Industries Journal 34 (2014) 8, pp. 699-714

This study investigates the effect of alignment between employee and firm customer orientation (FCO) on the organizational commitment of frontline service employees. Furthermore, the study examines how the size and nature of the discrepancy between employee customer orientation (ECO) and FCO...

Persistent link: https://www.econbiz.de/10010952332

How service quality and outcome confidence drive pre-outcome word-of-mouth

Ifie, Kemefasu; Simintiras, Antonis C.; Dwivedi, Yogesh … - In: Journal of retailing and consumer services 44 (2018), pp. 214-221

Persistent link: https://www.econbiz.de/10011904399

Antecedents of adaptive selling among retail salespeople : a multilevel analysis

Simintiras, Antonis C.; Ifie, Kemefasu; Watkins, Alan J.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 419-428

Persistent link: https://www.econbiz.de/10009755352

Individual and contextual influences on the affective commitment of retail salespeople

Simintiras, Antonis; Watkins, Alan J.; Ifie, Kemefasu; … - In: Journal of marketing management : MM 28 (2012) 11/12, pp. 1377-1398

Persistent link: https://www.econbiz.de/10009702001

Antecedents of adaptive selling among retail salespeople: A multilevel analysis

Simintiras, Antonis C.; Ifie, Kemefasu; Watkins, Alan; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 419-428

Persistent link: https://www.econbiz.de/10010121690

Individual and contextual influences on the affective commitment of retail salespeople

Simintiras, Antonis; Watkins, Alan; Ifie, Kemefasu; … - In: Journal of marketing management : MM 28 (2012) 11, pp. 1377-1399

Persistent link: https://www.econbiz.de/10010031158

The effect of emotional positivity of brand-generated social media messages on consumer attention and information sharing

Oliveira, João S.; Ifie, Kemefasu; Sykora, Martin; … - In: Journal of business research : JBR 140 (2022), pp. 49-61

Persistent link: https://www.econbiz.de/10013040651

Discount venture brands : self-congruity and perceived value-for-money?

Baker, Thomas L.; Chari, Simos; Daryanto, Ahmad; … - In: Journal of business research : JBR 116 (2020), pp. 412-419

Persistent link: https://www.econbiz.de/10012257635