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The application of partial least squares structural equation modeling (PLS-SEM) algorithm to brand image and consumer loyalty at shoe shops
Dam Tri Cuong; Solanki, Vijender Kumar - In: Analytics in finance and risk management, (pp. 343-353). 2023
Persistent link: https://www.econbiz.de/10014517383
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Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
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Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.; Wong, W. K. - In: Journal of the Operational Research Society : OR 59 (2008) 9, pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
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The antecedents of rural customers' satisfaction and loyalty regarding mobile banking services during the COVID-19 pandemic in India
Verma, Saurabh; Gupta, Mamta; Biswas, Anandita - In: International journal of business forecasting and … 9 (2024) 2, pp. 197-212
Persistent link: https://www.econbiz.de/10014512030
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Bank Customers’ Annotations Regarding Banking Services
Singhal, Parmod Kumar - 2020
The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation...
Persistent link: https://www.econbiz.de/10012828271
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Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking services in Montenegro
Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of central banking theory and practice 6 (2017) 2, pp. 65-76
Persistent link: https://www.econbiz.de/10011721439