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An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi; Acharyulu, G. V. R. K. - In: International journal of electronic marketing and … 13 (2022) 4, pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
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The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009687978
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Quality of experience : beyond the user experience of smart services
Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
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Customers, quality and exchange
Lowe, Robin - In: Understanding and managing customers, (pp. 3-23). 2005
Persistent link: https://www.econbiz.de/10002377873
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Haspa quality - from customer satisfaction to customer retention
Capell, Andreas - In: Achieving excellence in stakeholder management, (pp. 31-48). 2003
Persistent link: https://www.econbiz.de/10001756715