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On the fintech revolution : interpreting the forces of innovation, disruption, and transformation in financial services
Gomber, Peter; Kauffman, Robert J.; Parker, Chris; … - In: Journal of management information systems : JMIS 35 (2018) 1, pp. 220-265
Persistent link: https://www.econbiz.de/10011885191
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Sustainability, digital transformation and Fintech : the new challenges of the banking industry
Pérez, Andrea (ed.) - 2021
In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking...
Persistent link: https://www.econbiz.de/10014230363
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"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús; Kamakura, Wagner A.; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
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Systemisches Wissensmanagement im Multi-Channel-Banking : Ansätze zur Auflösung des "Produktivitätsparadoxons" im Spannungsfeld von Kapitalmarkt- und Kundenorientierung
Heßling, Alexandra; Strulik, Torsten - In: Soziale Welt : SozW ; Zeitschrift für … 54 (2003) 1, pp. 31-48
Persistent link: https://www.econbiz.de/10001765271
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Beratungsqualität in Finanzdienstleistungen
Evers, Jan; Reifner, Udo; Krüger, Ulrich - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
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Multi Channel Banking - die Wege zum Kunden
Instenberg-Schieck, Gabriele - In: Die Bank (1999) 9, pp. 602-607
Persistent link: https://www.econbiz.de/10001402768
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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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Typologies and touchpoints : designing multi-channel digital strategies
Straker, Karla; Wrigley, Cara; Rosemann, Michael - In: Journal of research in interactive marketing : … 9 (2015) 2, pp. 110-128
Persistent link: https://www.econbiz.de/10011302389
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The role of design in the future of digital channels : conceptual insights and future research directions
Straker, Karla; Wrigley, Cara; Rosemann, Michael - In: Journal of retailing and consumer services 26 (2015), pp. 133-140
Persistent link: https://www.econbiz.de/10011348312
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Designing an emotional strategy : strengthening digital channel engagements
Straker, Karla; Wrigley, Cara - In: Business horizons 59 (2016) 3, pp. 339-346
Persistent link: https://www.econbiz.de/10011488399