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Customer relationship marketin...
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Consumer behaviour
83,131
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Bank
65,156
Relationship marketing
26,249
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25,575
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19,367
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19,001
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17,031
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16,414
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13,825
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11,460
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10,731
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10,692
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10,360
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8,767
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8,506
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8,384
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8,332
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7,143
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7,095
Service quality
6,920
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6,836
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6,364
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6,361
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6,244
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6,125
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6,110
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6,099
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6,019
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5,754
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5,662
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5,387
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5,064
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4,991
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4,869
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Fehr, Ernst
204
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198
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191
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169
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157
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147
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145
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142
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142
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138
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137
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136
Levine, Ross
129
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124
Mattila, Anna S.
121
Güth, Werner
119
Belk, Russell W.
117
Herrmann, Andreas
117
Sutter, Matthias
112
Buch, Claudia M.
107
Phau, Ian
107
Wiedmann, Klaus-Peter
107
Grunert, Klaus G.
102
Sheth, Jagdish N.
101
Tarazi, Amine
100
Degryse, Hans
99
Mester, Loretta J.
99
Demirgüç-Kunt, Asli
98
Agarwal, Sumit
97
Saunders, Anthony
95
Hassan, M. Kabir
94
Siddiqui, Danish Ahmed
94
Koetter, Michael
93
Kumar, V.
92
Carletti, Elena
91
Acharya, Viral V.
88
Gierl, Heribert
88
Grewal, Dhruv
87
Schmidt, Klaus M.
87
Fadzlan Sufian
85
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952
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303
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256
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OECD
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38
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28
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27
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26
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26
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26
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Journal of business research : JBR
2,580
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2,102
International journal of hospitality management
1,024
NBER working paper series
944
SpringerLink / Bücher
911
Journal of banking & finance
845
Working paper / National Bureau of Economic Research, Inc.
801
International journal of consumer studies
774
Psychology & marketing
724
NBER Working Paper
708
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Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
605
Die Bank
596
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of business ethics : JOBE
542
European Journal of Marketing
520
Management science : journal of the Institute for Operations Research and the Management Sciences
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CESifo working papers
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Journal of economic behavior & organization : JEBO
470
Discussion paper / Centre for Economic Policy Research
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Cogent business & management
466
Tourism management : research, policies, practice
447
Asia Pacific journal of marketing and logistics
446
Euromoney
422
Journal of Consumer Marketing
421
The journal of product & brand management
416
European journal of marketing : EJM
412
Applied economics
403
Europäische Hochschulschriften / 5
401
Journal of travel and tourism marketing
401
The service industries journal
396
Journal of marketing research : JMR
392
The journal of brand management : an international journal
390
Journal of the Academy of Marketing Science
388
Journal of economic psychology : research in economic psychology and behavioral economics
387
The journal of services marketing
387
Journal of marketing
381
Journal of marketing management : MM
381
Discussion paper series / IZA
378
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ECONIS (ZBW)
185,126
Other ZBW resources
5,273
RePEc
5,191
USB Cologne (EcoSocSci)
4,504
EconStor
2,830
BASE
365
USB Cologne (business full texts)
325
OLC EcoSci
111
ArchiDok
24
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1
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10
of
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date (oldest first)
1
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
2
Identification and ranking of factors affecting customer
loyalty
: a case study : Mehre-e-Eghtesad
bank
customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
3
Understanding the brand and website effects of online
loyalty
: a mediation perspective
Wong, Amy
;
Haque, Mehruba
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
3/4
,
pp. 333-368
Persistent link: https://www.econbiz.de/10013206555
Saved in:
4
The effects of similarity of values, religious values, and
empathy
on
bank
commitment
to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
5
Relationship marketing management : its importance in private label extension
Miquel-Romero, Maria José
;
Caplliure-Giner, Eva María
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 667-672
Persistent link: https://www.econbiz.de/10010363411
Saved in:
6
Attitudinal
loyalty
and
trust
in entrepreneurship : building new relationships
Prause, Gunnar
;
Mendez, Marcelo Mendez
;
Garcia-Agreda, …
- In:
International entrepreneurship and management journal
9
(
2013
)
4
,
pp. 531-540
Persistent link: https://www.econbiz.de/10010247773
Saved in:
7
Key drivers of services website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
The link between customer satisfaction and
loyalty
: the moderating role of customer characteristics
Schirmer, Nadine Andrea
;
Ringle, Christian M.
; …
- In:
Journal of strategic marketing
26
(
2018
)
4
,
pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
Saved in:
9
Casino
loyalty
: the influence of
loyalty
program, switching costs, and
trust
Baloglu, Seyhmus
;
Zhong, Yun Ying
;
Tanford, Sarah
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 846-868
Persistent link: https://www.econbiz.de/10011747085
Saved in:
10
Loyalty
and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
Collins, Shannon
;
Mostert, Pierre
- In:
Journal for global business advancement : JGBA
14
(
2021
)
1
,
pp. 24-45
Persistent link: https://www.econbiz.de/10012542345
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