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Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok; Kim, Sang Jin; Wang, Huanzhang - In: Industrial marketing management : the international … 93 (2021), pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
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Standardization, customization, and customer loyalty in service industry
Kasiri, Leila Agha; Shaheen Mansori - In: Journal of marketing analytics : JMA 4 (2016) 2/3, pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
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Poverty eradication and ethics relational study on service quality, customer behavioral intention and customer loyalty : a study on Grameen bank
Roy, Mihir Kumar; Parvez, Shahria; Zohora, Fatema Tuz; … - In: Bangladesh journal of political economy 34 (2018) 1, pp. 373-394
Persistent link: https://www.econbiz.de/10012302690
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Relationships among service quality, customer satisfaction, word-of-mouth, and customer loyalty : a case study of minimarkets with halal positioning, Jakarta, Indonesia
Aji, Bagus Wicaksono; Sri Daryanti - In: Business and management issues in the global and …, (pp. 279-291). 2019
Persistent link: https://www.econbiz.de/10012311744
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Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari - In: The journal of services marketing 30 (2016) 6, pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
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Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
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Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020
Persistent link: https://www.econbiz.de/10012106733
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Mechanics of engendering customer loyalty : a conceptual framework
Srivastava, Medha; Rai, Alok Kr. - In: IIMB management review 30 (2018) 3, pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
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The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini; Wibowo; Umar, Husein; Sitinjak, Tony - In: Business and Economic Research : BER 9 (2019) 1, pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
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Impact of value co-creation on logistics customers' loyalty
Thiruvattal, Eappen - In: Journal of global operations and strategic sourcing 10 (2017) 3, pp. 334-361
Persistent link: https://www.econbiz.de/10011806169