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Does customers' attitude toward negative eWOM affect their panic buying activity in purchasing products? : customers satisfaction during COVID-19 pandemic in Indonesia
Ardyan, Elia; Kurniawan, Daniel; Istiatin, Istiatin; … - In: Cogent business & management 8 (2021) 1, pp. 1-15
Concerning the effect of the 2019 coronavirus novel (COVID-19) pandemic on the global economic situation, this study examines the impact of customer attitudes toward negative Electronic Word of Mouth (eWOM) in their panic buying activities and switching barriers on customer satisfaction. This...
Persistent link: https://www.econbiz.de/10012642492
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Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi; Nduka, Chinedum; Okocha, … - In: Global journal of business research : GJBR 9 (2015) 3, pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
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Building resistance to brand switching during disruptions in a competitive market
Appiah, Dominic; Howell, Kerry E.; Ozuem, Wilson; … - In: Journal of retailing and consumer services 50 (2019), pp. 249-257
Persistent link: https://www.econbiz.de/10012114158
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Modelling brand loyalty in the Nigerian telecommunications industry
Inegbedion, Henry Egbezien; Obadiaru, Eseosa - In: Journal of strategic marketing 27 (2019) 7, pp. 583-598
Persistent link: https://www.econbiz.de/10012202781
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Relationship marketing in customer loyalty of commercial galleries in times of COVID-19
Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435
The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...
Persistent link: https://www.econbiz.de/10012888387
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Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10013274211
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Factors affecting satisfaction of customers' savings deposit in the context of COVID-19 : evidence from Vietnamese commercial banks
Tran Quoc Thinh; Mai Uoc Tran; Xuan Thuy Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 369-376
Persistent link: https://www.econbiz.de/10012671407
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Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang; Tzeng, Shian-Yang; Tham, Aaron; Chu, … - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...
Persistent link: https://www.econbiz.de/10012661363
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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.; Ponnaiyan, Subramaniam; ElMelegy, … - In: Quality management journal : QMJ 29 (2022) 2, pp. 104-124
Persistent link: https://www.econbiz.de/10013271131