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The balanced scorecard approach in evaluating the marketing function

Gama, António Pimenta da; Casaca, Joaquim A. - In: International journal of business excellence 19 (2019) 2, pp. 267-284

Persistent link: https://www.econbiz.de/10012145748

Organisational management through performance indicators

Kipper, Liane Mahlmann; Nara, Elpidio Oscar Benitez; … - In: International journal of services and operations management 34 (2019) 4, pp. 447-464

Persistent link: https://www.econbiz.de/10012162858

Managing business performance : the contrasting cases of two multiple retailers 1920 to 1939

Hull, Andrew - In: Business history 60 (2018) 7, pp. 959-982

Persistent link: https://www.econbiz.de/10012042105

Application of multi-criteria decision making methods for balanced scorecard : a literature review investigation

Asgari, Nasrin; Soroush Avakh Darestani - In: International journal of services and operations management 27 (2017) 2, pp. 262-283

Persistent link: https://www.econbiz.de/10011757789

Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study : Sepah Bank)

Peidaie, Mir Mehrdad; Sadeghimanesh, Mohsen - In: International journal of services and operations management 26 (2017) 4, pp. 443-458

Persistent link: https://www.econbiz.de/10011760609

Investigating the effect of organisational culture on knowledge management and performance : an empirical study in knowledge-based companies using the balanced scorecard

Forte, Peter; Hoojaghan, Farnaz Afshar; Pool, Javad Khazaei - In: International journal of management and decision making … 15 (2016) 2, pp. 167-183

Persistent link: https://www.econbiz.de/10011639409

Developing a comprehensive brand evaluation system with the support of TRIZ to formulate brand strategies

Lee, Tzong-ru; Choy, King Lun; Hsu, Min Chih; Cassia, Fabio - In: International journal of business excellence 11 (2017) 1, pp. 38-57

Persistent link: https://www.econbiz.de/10011710580

Performance evaluation methods in the services sector : empirical study in hotels

Machado, Maria João Cardoso Vieira; Nunes, Catarina Rosa - In: International journal of services and operations … 37 (2020) 2, pp. 220-240

Persistent link: https://www.econbiz.de/10012521922

Presenting a new mixed method for measuring service quality of health clubs

Abdolmaleki, Hossein; Soheili, Behzad; Varmus, Michal; … - In: International journal of sport management and marketing … 20 (2020) 5/6, pp. 312-333

Persistent link: https://www.econbiz.de/10012523443

Evaluating the performance of Colombian banks by hybrid multicriteria decision making methods

Yazdi, Amir Karbassi; Hanne, Thomas; Osorio Gómez, … - In: Journal of business economics and management 21 (2020) 6, pp. 1707-1730

The aim of the study in this paper is to show how the performance of banks can be evaluated by ranking them based on Balanced Scorecard (BSC) and Multicriteria Decision Making (MCDM) methods. Nowadays, assessing the performance of companies is a vital work for finding their weaknesses and...

Persistent link: https://www.econbiz.de/10012505394