//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A Review and Bibliometric Anal...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
21,698
Dienstleistungsqualität
20,947
Bibliometrics
20,402
Bibliometrie
20,283
Customer satisfaction
15,495
Kundenzufriedenheit
13,911
Consumer behaviour
7,896
Konsumentenverhalten
7,704
Relationship marketing
7,073
Beziehungsmarketing
7,023
Qualitätsmanagement
3,051
Quality management
2,991
USA
2,752
United States
2,703
Wirtschaftsprüfung
2,589
Financial audit
2,583
Theorie
2,223
Theory
2,200
Krankenhaus
2,002
Hospital
1,986
Deutschland
1,985
Germany
1,890
Welt
1,747
Health care
1,733
World
1,726
Gesundheitsversorgung
1,698
Customer service
1,492
Innovation
1,443
Online-Handel
1,422
Online retailing
1,418
Gesundheitswesen
1,395
Kundenservice
1,389
Health care system
1,378
Product quality
1,341
Job satisfaction
1,333
Arbeitszufriedenheit
1,329
Produktqualität
1,322
customer satisfaction
1,299
Electronic Commerce
1,264
E-commerce
1,249
more ...
less ...
Online availability
All
Undetermined
19,979
Free
12,348
Type of publication
All
Article
39,580
Book / Working Paper
13,230
Journal
50
Other
21
Database
6
Type of publication (narrower categories)
All
Article in journal
33,095
Aufsatz in Zeitschrift
33,095
Graue Literatur
3,725
Non-commercial literature
3,725
Working Paper
3,425
Aufsatz im Buch
3,346
Book section
3,346
Arbeitspapier
3,165
research-article
1,661
Hochschulschrift
997
Thesis
735
Collection of articles of several authors
542
Sammelwerk
542
Conference paper
322
Konferenzbeitrag
322
Case study
297
Fallstudie
297
Aufsatzsammlung
242
Article
222
Konferenzschrift
155
Bibliografie enthalten
125
Bibliography included
125
Reprint
106
case-report
106
Conference proceedings
104
conceptual-paper
102
Collection of articles written by one author
98
Sammlung
98
Systematic review
90
Übersichtsarbeit
90
review-article
82
Dissertation u.a. Prüfungsschriften
80
Amtsdruckschrift
72
Government document
72
review
69
viewpoint
55
Bibliografie
54
Forschungsbericht
47
Ratgeber
41
Guidebook
37
more ...
less ...
Language
All
English
48,190
German
3,315
Undetermined
1,003
French
138
Spanish
92
Italian
49
Russian
25
Portuguese
24
Swedish
22
Danish
14
Polish
13
Hungarian
8
Dutch
8
Czech
6
Finnish
6
Lithuanian
6
Norwegian
5
Romanian
5
Bulgarian
3
Indonesian
3
Slovak
2
Modern Greek (1453-)
1
Japanese
1
Albanian
1
Serbian
1
Sumerian
1
Turkish
1
Vietnamese
1
more ...
less ...
Author
All
Kumar, Satish
90
Han, Heesup
85
Bruhn, Manfred
79
Siciliani, Luigi
76
Homburg, Christian
68
Mattila, Anna S.
62
McAleer, Michael
60
Chang, Chia-Lin
56
Kraus, Sascha
55
Propper, Carol
54
Straume, Odd Rune
52
Svensson, Göran
52
Wohlrabe, Klaus
50
Hamermesh, Daniel S.
49
Law, Chun Hung Roberts
48
Prybutok, Victor R.
47
Havránek, Tomáš
46
Jaffe, Adam B.
46
Hanushek, Eric Alan
45
Paul, Justin
44
Chan, Kam C.
43
Lim, Weng Marc
43
Rivkin, Steven G.
43
Azoulay, Pierre
42
Gustafsson, Anders
42
Mittal, Vikas
42
Rahman, Zillur
42
Shahin, Arash
41
Frey, Bruno S.
40
Prentice, Catherine
38
Aksoy, Lerzan
37
Antony, Jiju
37
Brekke, Kurt R.
37
Ferreira, João J. M.
36
Gil Saura, Irene
36
Usman, Osly
36
Gravelle, Hugh
35
Ruiz-Castillo, Javier
35
Stauss, Bernd
35
Wong, IpKin Anthony
35
more ...
less ...
Institution
All
National Bureau of Economic Research
292
Springer Fachmedien Wiesbaden
44
OECD
43
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
39
International Monetary Fund (IMF)
26
IGI Global
25
International Monetary Fund
24
Verlag Dr. Kovač
24
World Bank
21
Edward Elgar Publishing
19
Hochschulrektorenkonferenz
17
Fraunhofer-Institut für System- und Innovationsforschung
16
Faculdade de Economia, Universidade do Porto
14
World Bank Group
13
Books on Demand GmbH <Norderstedt>
10
HAL
10
Nomos Verlagsgesellschaft
10
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
8
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
8
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
8
Erasmus Research Institute of Management
7
Europäische Kommission
7
Europäische Kommission / Gemeinsame Forschungsstelle
7
Organisation for Economic Co-operation and Development
7
Shaker Verlag
7
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
6
RWTH Aachen
6
Economics Research, World Bank Group
5
Institute for Scientific Information <Philadelphia, Pa.>
5
International Telecommunications Society (ITS)
5
OECD / International Transport Forum
5
Taylor and Francis.
5
Universität Ulm / Institut für Technologie- und Prozessmanagement
5
Université Paris-Dauphine (Paris IX)
5
Eric Cuvillier <Firma>
4
European Centre for the Development of Vocational Training
4
Friedrich-Schiller-Universität Jena
4
Institute for the Study of Labor (IZA)
4
Istituto italiano per gli studi filosofici
4
Logos Verlag Berlin
4
more ...
less ...
Published in...
All
Journal of business research : JBR
701
International journal of hospitality management
655
Journal of retailing and consumer services
549
The service industries journal
394
NBER working paper series
291
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
286
International journal of contemporary hospitality management
283
Journal of Services Marketing
280
Tourism management : research, policies, practice
279
The journal of services marketing
276
Technological forecasting & social change : an international journal
269
Working paper / National Bureau of Economic Research, Inc.
266
NBER Working Paper
245
Cogent business & management
244
Journal of travel and tourism marketing
235
Journal of hospitality marketing & management
220
Research policy : policy, management and economic studies of science, technology and innovation
205
Industrial marketing management : the international journal for industrial and high-tech firms
199
International journal of production research
198
Auditing : a journal of practice & theory
188
Discussion paper series / IZA
175
The TQM journal : the international review of organizational improvement
174
Journal of air transport management
173
International journal of productivity and quality management : IJPQM
169
Services marketing quarterly
168
Total quality management & business excellence
160
Journal of business ethics : JOBE
157
International journal of quality & reliability management
149
International journal of production economics
148
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
148
International Journal of Bank Marketing
144
Journal of service research : JSR
140
Service business
140
Tourism management perspectives : TMP
139
Psychology & marketing
133
Journal of service management
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
129
European Journal of Marketing
128
International journal of quality and service sciences
127
International Journal of Contemporary Hospitality Management
126
more ...
less ...
Source
All
ECONIS (ZBW)
48,704
Other ZBW resources
2,161
RePEc
1,014
EconStor
540
USB Cologne (EcoSocSci)
275
BASE
127
OLC EcoSci
33
USB Cologne (business full texts)
32
ArchiDok
1
more ...
less ...
Showing
1
-
10
of
52,887
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
3
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
4
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
5
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
6
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
7
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
8
Loyalty and public transit : a quantitative systematic review of the literature
Silveira, Thiago Carvalho dos Reis
;
Romano, Cezar Augusto
; …
- In:
Transport reviews : a transnational transdisciplinary …
42
(
2022
)
3
,
pp. 362-383
Persistent link: https://www.econbiz.de/10013281050
Saved in:
9
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
10
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->