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Positioning and pricing strategies in a market with switching costs and staying costs
Jeong, Yuncheol; Maruyama, Masayoshi - In: Information economics and policy : IEP 44 (2018), pp. 47-57
Persistent link: https://www.econbiz.de/10012013127
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Strategic short-termism : implications for the management and acquisition of customer relationships
Miettinen, Topi; Stenbacka, Rune - In: Journal of economic behavior & organization : JEBO 153 (2018), pp. 200-222
Persistent link: https://www.econbiz.de/10011986720
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Price discrimination through multi-level loyalty programs
Sayman, Serdar; Usman, Murat - In: Marketing letters : a journal of research in marketing 27 (2016) 4, pp. 687-697
Persistent link: https://www.econbiz.de/10011614538
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Collusion, customization and transparency
Martínez Sánchez, Francisco - 2016 - Version: August 2016
Persistent link: https://www.econbiz.de/10011745186
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Strategic customer behavior with disappointment aversion customers and two alleviation policies
Zhang, Ying; Zhang, Juliang - In: International journal of production economics 191 (2017), pp. 170-177
Persistent link: https://www.econbiz.de/10011746565
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.; Oest, Rutger van; Lervik-Olsen, Line - In: Journal of service research : JSR 21 (2018) 2, pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
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Service pricing with loss-averse customers
Yang, Liu; Guo, Pengfei; Wang, Yulan - In: Operations research 66 (2018) 3, pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
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Optimal trade-in strategy of business-to-consumer platform with dual-format retailing model
Cao, Kaiying; Xu, Xiaoyan; Bian, Yiwen; Sun, Yanhong - In: Omega : the international journal of management science 82 (2018), pp. 181-192
Persistent link: https://www.econbiz.de/10011937786
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Competing with customer returns policies
Chen, Jing; Chen, Bintong - In: International journal of production research 54 (2016) 7/8, pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.; Siems, Florian; Weber, Anett; … - In: Journal of business economics : JBE 84 (2014) 6, pp. 879-912
Persistent link: https://www.econbiz.de/10010390180