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Changing Scenario of Banking :...
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1
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
2
Banks, employees and brand promise delivery : customers' analytical perspective
Thomas, Baby
;
Rajendran, G.
- In:
International journal of business excellence
18
(
2019
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10012052225
Saved in:
3
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
4
A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
5
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
6
An assessment of loyalty of
bank
customers
In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
Saved in:
7
Study the customers' perception towards banking services : a research report on Indian public sector banks
Limbad, Shailesh
- In:
Acta Universitatis Danubius / Oeconomica
9
(
2013
)
5
,
pp. 16-27
Persistent link: https://www.econbiz.de/10010341516
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8
Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant
;
Sarabhai, Samar
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
Saved in:
9
Service quality gap approach : a case of Indian customer's satisfaction of private banks
Ali, Sadia Samar
;
Kaur, R.
;
Pande, Maj J. C.
;
Ahmad, F.
- In:
International journal of business excellence
7
(
2014
)
4
,
pp. 429-453
Persistent link: https://www.econbiz.de/10011296478
Saved in:
10
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
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