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Quality perception of accounting firm customers

Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691

Persistent link: https://www.econbiz.de/10013454251

Measuring service quality perceptions of Indian e-retailers : an evaluative study

Chavadi, Chandan Andanesh; Menon, Sindhu R.; Sirothiya, … - In: Metamorphosis : a journal of management research 18 (2019) 2, pp. 92-102

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Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms

Chen, Dongzhi; Bi, Jian-Wu - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3634-3654

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

Diep Ngoc Su; Duy Quy Nguyen-Phuoc; Tien Hanh Duong; My … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4178-4205

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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

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Presenting products on websites : the importance of information quality criteria for online shoppers

Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1213-1238

Persistent link: https://www.econbiz.de/10014484078

Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms

Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12

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I hear you : does quality improve with customer voice?

Ananthakrishnan, Uttara; Proserpio, Davide M.; Sharma, … - In: Marketing science 42 (2023) 6, pp. 1143-1161

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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns

Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22

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A framework for medical tourists' satisfaction and loyalty by costumer segmentation and quality improvement

Nakhaeinejad, Mahdi; Moeinzadeh, Mohammad Hosein; … - In: Journal of hospitality and tourism insights 5 (2022) 5, pp. 1022-1033

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