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110
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98
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98
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98
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94
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94
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94
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94
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94
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93
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91
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88
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86
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85
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85
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82
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76
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76
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74
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71
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71
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70
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Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
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Europäische Hochschulschriften / 5
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Finance research letters
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Journal of travel and tourism marketing
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Applied economics
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Management science : journal of the Institute for Operations Research and the Management Sciences
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International Journal of Bank Marketing
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Springer eBook Collection
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Research in international business and finance
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International journal of economics and financial issues : IJEFI
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Showing
1
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10
of
141,382
Sort
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date (newest first)
date (oldest first)
1
Exploring E-CRM in Indian banking sector
Sharma, Ridhima
;
Shastri, Siddharth
;
Rathore, Jitendra Singh
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
Saved in:
2
An exploration of the effect of Electronic Customer Relationship Management (E-CRM) on customer loyalty : a serial mediation analysis
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
Customer relationship management : methods, …
,
(pp. 143-173)
.
2024
Persistent link: https://www.econbiz.de/10015072624
Saved in:
3
Examining the interconnections between e-crm, customer experience, customer satisfaction and customer loyalty : a mediation approach
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
Journal of electronic commerce in organizations : JECO
20
(
2022
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014306945
Saved in:
4
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Saved in:
5
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
6
Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
Saved in:
7
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
8
An empirical study on influence of e-CRM towards customer loyalty in banking sector
Shastri, Siddharth
;
Sharma, Ridhima
;
Sethi, Vaishali
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 642-652
Persistent link: https://www.econbiz.de/10012516845
Saved in:
9
The effect of e-finance service quality on
bank
customers' fintech e-loyalty : evidence from Ethiopia
Jerene, Wondwossen
;
Sharma, Dhiraj
- In:
International journal of e-business research : an …
16
(
2020
)
2
,
pp. 69-83
Persistent link: https://www.econbiz.de/10012302682
Saved in:
10
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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