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Do institutional investors pay attention to customer satisfaction and why?
Luo, Xueming; Zhang, Ran; Zhang, Weining; Aspara, Jaakko - In: Journal of the Academy of Marketing Science 42 (2014) 2, pp. 119-136
Persistent link: https://www.econbiz.de/10010345200
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Competitive price targeting with smartphone coupons
Dubé, Jean-Pierre H.; Fang, Zheng; Fong, Nathan M.; … - 2016
Persistent link: https://www.econbiz.de/10011454985
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Corporate social performance, analyst stock recommendations, and firm future returns
Luo, Xueming; Wang, Heli; Raithel, Sascha; Zheng, Qinqin - In: Strategic management journal 36 (2015) 1, pp. 123-136
Persistent link: https://www.econbiz.de/10010500784
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Incentivizing CEOs to build customer- and employee-firm relations for higher customer satisfaction and firm value
Luo, Xueming; Wieseke, Jan; Homburg, Christian - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 745-758
Persistent link: https://www.econbiz.de/10009679042
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Does advertising spending really work? : the intermediate role of analysts in the impact of advertising on firm value
Luo, Xueming; De Jong, Pieter J. - In: Journal of the Academy of Marketing Science 40 (2012) 4, pp. 605-624
Persistent link: https://www.econbiz.de/10009566392
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Satisfaction, complaint, and the stock value gap
Luo, Xueming; Homburg, Christian - In: Journal of marketing 72 (2008) 4, pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
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The causal relationship between tax revenues and expenditures : evidence from New York State
Glover, Rebecca (contributor); Luo, Xueming (contributor);  … - In: New York economic review : journal of the New York … 33 (2002), pp. 61-66
Persistent link: https://www.econbiz.de/10001744175
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Wenn Produkte polarisieren
Luo, Xueming; Wiles, Michael; Raithel, Sascha - In: Harvard-Business-Manager : das Wissen der Besten 35 (2013) 12, pp. 10-14
Persistent link: https://www.econbiz.de/10010205418
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Social media and firm equity value
Luo, Xueming; Zhang, Jie Jennifer; Duan, Wenjing - In: Information systems research : ISR 24 (2013) 1, pp. 146-163
Persistent link: https://www.econbiz.de/10009736915
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Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng; Luo, Xueming; Jiang, Minghua - In: Journal of service research : JSR 16 (2013) 3, pp. 341-355
Persistent link: https://www.econbiz.de/10009782132