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Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda; Magueta, Daniel; Sousa, Bruno; … - In: Inventi impact: retailing & consumer services (2021) 1, pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
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The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A. - In: Journal of retailing 98 (2022) 1, pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
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The importance of online retailers' ethics for traditional, online and multichannel customers
Skippari, Mika; Kajalo, Sami; Lindblom, Arto - In: Contemporary issues in digital marketing, (pp. 119-129). 2022
Persistent link: https://www.econbiz.de/10012698302
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Deciphering in-store-online switching in multi-channel retailing context : role of affective commitment to purchase situation
Jebarajakirthy, Charles; Das, Manish; Shah, Dhara; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012666007
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Consumer trust toward retail websites : comparison between pure click and click-and-brick retailers
Toufaily, Elissar; Souiden, Nizar; Ladhari, Riadh - In: Journal of retailing and consumer services 20 (2013) 6, pp. 538-548
Persistent link: https://www.econbiz.de/10010128314
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Customization strategies between online and offline retailers
Zhang, Chu; Zheng, Xiaona - In: Omega : the international journal of management science 100 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012494653
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Channel collaboration in e-commerce : a study on channel relationship from the perspective of vendors selling on online platforms, the e-retailers
Yadav, Rajan; Bhatnagar, Swati - In: Transforming organizations through flexible systems …, (pp. 223-241). 2020
Persistent link: https://www.econbiz.de/10012127721
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How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano; Iglesias-Pradas, Santiago - In: Journal of business research : JBR 109 (2020), pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
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Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar; Pons, Frank - In: Journal of retailing and consumer services 34 (2017), pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
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Customer channel migration and firm choice : the effects of cross-channel competition
Li, Jing; Konuş, Umut; Langerak, Fred; Weggeman, … - In: International journal of electronic commerce : IJEC 21 (2016/2017) 1, pp. 8-42
Persistent link: https://www.econbiz.de/10011654506