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A framework to measure transit service quality areas to be managed

Barabino, Benedetto; Deiana, Eusebio; Mozzoni, Sara - In: International journal of productivity and quality … 16 (2015) 4, pp. 390-415

Persistent link: https://www.econbiz.de/10011458755

Qualitätsmanagement für Dienstleistungen : Handbuch für ein erfolgreiches Qualitätsmanagement : Grundlagen - Konzepte - Methoden

Bruhn, Manfred - 2019 - 11., überarbeitete und erweiterte Auflage

Persistent link: https://www.econbiz.de/10012051550

Qualitätsmanagement in der Bildungsbranche : ein Leitfaden für Bildungseinrichtungen und Lerndienstleiter

Mai, Florian - 2020

Persistent link: https://www.econbiz.de/10012051735

Managing quality crossroads in healthcare : an integrative supply chain perspective

Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17

Persistent link: https://www.econbiz.de/10011976301

Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies

Bagur-Femenías, Llorenç; Perramon, Jordi; Amat Salas, … - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 840-853

Persistent link: https://www.econbiz.de/10011388424

Customer satisfaction with quality of products of food business

Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35

Persistent link: https://www.econbiz.de/10011622122

Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector

Sharma, Mohita Gangwar; Kumar, Gopal - In: Quality management journal : QMJ 23 (2016) 4, pp. 23-36

Persistent link: https://www.econbiz.de/10011603774

Dependency relationships between critical factors of quality and employee satisfaction

Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612

Persistent link: https://www.econbiz.de/10011579888

Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise

Schnorbus, Linda - 2016

SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management

Persistent link: https://www.econbiz.de/10011567587