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A Multinational Examination of...
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Salespeople
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128
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51
Lam, Son K.
50
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29
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16
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13
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12
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11
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10
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10
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8
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7
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7
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7
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7
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6
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6
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6
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5
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5
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5
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5
Lam, Son K
5
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5
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5
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4
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4
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11
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ECONIS (ZBW)
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3
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3
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41
Social network theory and the sales manager role : engineering the right relationship flows
Flaherty, Karen
;
Lam, Son K.
;
Lee, Nick
;
Mulki, Jay P.
; …
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009505539
Saved in:
42
Walking a tightrope : the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
Sleep, Stefan
;
Bharadwaj, Sundar
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 472-489
Persistent link: https://www.econbiz.de/10011306303
Saved in:
43
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
DeCarlo, Thomas E.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011563219
Saved in:
44
On salesperson judgment and decision making
Lam, Son K.
;
Borgh, Michel van der
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
5
,
pp. 855-863
Persistent link: https://www.econbiz.de/10012614771
Saved in:
45
Salesperson dual agency in price negotiations
Lawrence, Justin M.
;
Scheer, Lisa K.
;
Crecelius, Andrew T.
- In:
Journal of marketing
85
(
2021
)
2
,
pp. 89-109
Persistent link: https://www.econbiz.de/10012485585
Saved in:
46
Extrinsic versus intrinsic approaches to managing a multi-brand salesforce : when and how do they work?
Gillespie, Erin Adamson
;
Noble, Stephanie M.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 707-725
Persistent link: https://www.econbiz.de/10011614086
Saved in:
47
A meta-analysis of relationships linking employee satisfaction to customer responses
Brown, Steven P.
;
Lam, Son K.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 243-255
Persistent link: https://www.econbiz.de/10003782176
Saved in:
48
Understanding complexity, transforming the marketplace : AMA Winter Academic Conference 2019 : AMA educators proceedings volume 90 : Austin, Texas, USA, 22-24 February 2019
Lam, Son K.
(
ed.
);
Luo, Xueming
(
ed.
);
Giesler, Markus
(
ed.
)
-
AMA Winter Academic Conference <2019, Austin, Tex.>
-
2019
Persistent link: https://www.econbiz.de/10012256234
Saved in:
49
Leveraging frontline employees' small data and firm-level big data in frontline management : an absorptive capacity perspective
Lam, Son K.
;
Sleep, Stefan
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011647472
Saved in:
50
Salesperson ambidexterity in customer engagement : do customer base characteristics matter?
Lam, Son K.
;
DeCarlo, Thomas E.
;
Sharma, Ashish
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
4
,
pp. 659-680
Persistent link: https://www.econbiz.de/10012107276
Saved in:
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