Bireysel hizmet kalitesi, müşterilerin algıladığı kaliteden farklı olarak, çalışanların hizmet kalitesini ifade etmektedir. Algılanan kalite içerisinde örgütün açık veya kapalı sisteme sahip olması önemli değilken, bireysel hizmet kalitesinde örgüt sistemi önem...

This study investigates the effects of personality traits in organizational justice and job satisfaction relationship. Survey data were collected from 206 banking employees. Results of the hierarchical regression analyses postulate that both distributive and procedural justice are the predictors...

We estimate the impact of workforce diversity on productivity, wages and productivity-wage gaps (i.e. profits) using detailed Belgian linked employer-employee panel data. Findings, robust to a large set of covariates, specifications and econometric issues, show that educational (age) diversity...

Számos magyar és külföldi tanulmány kimutatta, hogy a nemzetközi cégek leányvállalatai bérezésben és termelékenységben jelentős előnnyel rendelkeznek a helyiek vállalatokkal szemben. A magyar szakirodalomból azonban hiányzik az olyan vizsgálat, amely bemutatná ennek az...

A vállalatok tulajdonosi struktúrája, valamint a vezetők és beosztottak javadalmazási rendszere alapvetően befolyásolja a vállalatok teljesítményét. Mára már elegendő empirikus anyag gyűlt össze a privatizációról, a hitelből történő kivásárlásról és a vállalati...

Organizations are increasingly concerned about ensuring that workers have sufficient sense of control over the information technology (IT) that they use. However, we know little about the antecedents of the end user’s perceived behavioral control (PBC) with respect to IT. Drawing on Kurt...

The French scene in the field of HR management has entered a period that is worrying: a premium given to psychopathological approaches of employees. The article underlines the fact that HR management ignores basic lessons from social sciences about collective and organizational factors of...