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The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry

Xin, Guan; Choi, Jeong-gil - In: Global business and finance review 25 (2020) 3, pp. 84-95

Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel...

Persistent link: https://www.econbiz.de/10012421409

Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10013256638

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

The effect of brand experience and service quality on customer loyalty mediated by customer satisfaction

Nadhifa, Shafira; Sunaryo; Surachman - 2023

Persistent link: https://www.econbiz.de/10014420177

Hotel customer retention : a study of customers' perspectives in an emerging market

Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36

Persistent link: https://www.econbiz.de/10014309047

Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation

Sharma, Brahmmanand - In: International journal of public sector performance … 13 (2024) 3, pp. 423-435

Persistent link: https://www.econbiz.de/10015071324

Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking

Bendriouch, Fatima Zahra; Dassouli, Sara; Satt, Harit; … - In: International journal of logistics economics and … 10 (2023) 3, pp. 209-236

Persistent link: https://www.econbiz.de/10015067029

Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

The effects of membership and demographics on consumer satisfaction and loyalty in service organizations

Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308

Persistent link: https://www.econbiz.de/10010208604

Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks

Kaura, Vinita - In: Journal of global marketing 26 (2013) 1, pp. 18-27

Persistent link: https://www.econbiz.de/10009777265

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