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The effects of consumer expertise on evoked set size and service loyalty

Wirtz, Jochen; Mattila, Anna S. - In: Journal of Services Marketing 17 (2003) 7, pp. 649-665

There is a growing interest in understanding how consumer preferences and choices vary with experience in a product/service category. Previous research provides support for a conceptual distinction between self‐assessed or subjective knowledge and objective knowledge. Yet relatively little is...

Persistent link: https://www.econbiz.de/10014904994

A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking

Zhou, Lianxi - In: Journal of Services Marketing 18 (2004) 7, pp. 534-546

determinants of consumer satisfaction and subsequent behavioral intentions associated with banking services in mainland China …

Persistent link: https://www.econbiz.de/10014905040

The effectiveness of environmental claims for services advertising

Chan, Ricky Y.K.; Leung, T.K.P.; Wong, Y.H. - In: Journal of Services Marketing 20 (2006) 4, pp. 233-250

the responses of 1,200 subjects in Shanghai, China, to mock advertisements containing environmental claims using a 2 x 3 …

Persistent link: https://www.econbiz.de/10014905110

The effect of inconsistent word‐of‐mouth during the service encounter

Wang, Xuehua - In: Journal of Services Marketing 25 (2011) 4, pp. 252-259

university located in Southern China. Findings – The results revealed that service quality perception and purchase intention were …

Persistent link: https://www.econbiz.de/10014905340

SERV*OR in China: testing the effect of service orientation on service skills performance

T.K. Luk, Sherriff; Lu, Ken; Liu, Ben - In: Journal of Services Marketing 27 (2013) 1, pp. 25-39

Purpose – The present study is specifically designed to accomplish two objectives: to validate the SERV*OR scale in an emerging oriental market; and to test empirically the effect of service orientation on front-line employees ' service performance in various service skill areas....

Persistent link: https://www.econbiz.de/10014905414

As time goes by ... maintaining longitudinal satisfaction: a perspective of hedonic adaptation

Ying, Yu; Jing, Fengjie; Nguyen, Bang; Chen, Junsong - In: Journal of Services Marketing 30 (2016) 1, pp. 63-74

Modeling, data collected from smartphone owners in four MBA classes (Study 1) and eight business venues in China (Study 2) are …

Persistent link: https://www.econbiz.de/10014906121

Franchisees’ perceptions of relationship development in franchise partnerships

Altinay, Levent; Brookes, Maureen; Yeung, Ruth; Aktas, … - In: Journal of Services Marketing 28 (2014) 6, pp. 509-519

Purpose – This paper aims to evaluate the antecedents of franchise relationship development from the perspective of a sample of Chinese and Turkish franchisees. Design/methodology/approach – This study explores relationship development through semi-structured interviews with Chinese and...

Persistent link: https://www.econbiz.de/10014906378

Knowledge management practices and organizational adaptation

Niu, Kuei‐Hsien - In: Journal of Strategy and Management 3 (2010) 4, pp. 325-343

used and data were collected from 170 high technology companies in China. Multiple regression analysis as well as mediation …

Persistent link: https://www.econbiz.de/10014906643

Guanxi , structural hole and closure

Lu, Ren; Reve, Torger - In: Journal of Strategy and Management 4 (2011) 3, pp. 275-288

Purpose – Understanding China's economic success requires insights into its peculiar guanxi ‐based market. Many …. The study work also provides new insights to non‐Chinese actors doing business in China. …

Persistent link: https://www.econbiz.de/10014906663

Doing great by doing good : organizational Pao culture and its CSR effect

Wang, Shunlin; Zheng, Wenzhi; Hou, Zhiyang; Goh, Mark; … - In: Management decision 62 (2024) 6, pp. 1898-1904

Persistent link: https://www.econbiz.de/10015046067