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The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik; Taneja, Udita - In: International journal of pharmaceutical and healthcare … 18 (2024) 2, pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.; Galetzka, Mirjam; Mobach, Mark P.; … - In: International journal of hospitality management 83 (2019), pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
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Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.; Elsotouhy, Mohamed; Aziz, Mariam Ashraf - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
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Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha; Dodds, Sarah; Bulmer, Sandy - In: The journal of services marketing 36 (2022) 4, pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
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Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung; Lin, Julia Ying-chao; Wang, … - In: Services marketing quarterly 31 (2010) 2, pp. 133-150
Persistent link: https://www.econbiz.de/10003960078