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Why do employees break rules? : understanding organizational rule-breaking behaviors in hospitality

Ghosh, Ankita; Shum, Cass - In: International journal of hospitality management 81 (2019), pp. 1-10

Persistent link: https://www.econbiz.de/10012128305

Why won't she break rules to promote service? : effects of gender, gender identification, and honesty

Shum, Cass; Ghosh, Ankita; Garlington, Jaimi - In: International journal of hospitality management 90 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012300107

Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance

Shum, Cass; Ghosh, Ankita; Gatling, Anthony - In: International journal of hospitality management 79 (2019), pp. 100-109

Persistent link: https://www.econbiz.de/10012012977

What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling

Lee, Lindsey; Ponting, Sandra Sun-Ah; Ghosh, Ankita; … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2832-2851

Persistent link: https://www.econbiz.de/10013412821

When do abusive leaders experience guilt?

Shum, Cass; Ausar, Kweisi; Tu, Min-Hsuan - In: International Journal of Contemporary Hospitality Management 32 (2020) 6, pp. 2239-2256

Purpose: Drawing from the appraisal theory, this paper aims to examine the conditions under which abusive leaders experience guilt and suggests that guilt motivates leaders to help followers. Design/methodology/approach: A scenario study with a sample of 285 hospitality supervisors was used to...

Persistent link: https://www.econbiz.de/10012185218

The recursive relationship between abusive supervision and service performance

Shum, Cass - In: Journal of Hospitality and Tourism Insights 4 (2020) 1, pp. 18-34

Purpose: Drawing upon the conservation of resources theory, this study investigates the recursive relationship between abusive supervision and service performance and the moderating role of coworker support in this recursive relationship. Design/methodology/approach: This study tests the model...

Persistent link: https://www.econbiz.de/10012278125

Cultural aspects of marketing

Lee, Kam-hon; Shum, Cass - In: Marketing theory : a student text, (pp. 165-182). 2010

Persistent link: https://www.econbiz.de/10003950831

Promoting innovation in hospitality companies through human resource management practices

Chang, Song; Gong, Yaping; Shum, Cass - In: International journal of hospitality management 30 (2011) 4, pp. 812-818

Persistent link: https://www.econbiz.de/10009242161

A social information processing perspective of coworker influence on a focal employee

Chen, Zhijun; Takeuchi, Riki; Shum, Cass - In: Organization science : a journal of the Institute for … 24 (2013) 6, pp. 1618-1639

Persistent link: https://www.econbiz.de/10010229294

All people are created equal? : racial discrimination and its impact on hospitality career satisfaction

Shum, Cass; Gatling, Anthony; Garlington, Jaimi - In: International journal of hospitality management 89 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012293821