Gülyaz, Erdoğan; Veen, Jack A. van der; Venugopal, Venu; … - In: Cogent business & management 6 (2019), pp. 1-30
While “identifying customer value” is the first principle of Lean thinking, the concept of customer value has largely remained unchanged in the Lean discourse - quality, cost and delivery. This research examines the problem of working from such an internal process point of view in today’s...