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Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa

Amponsah, David K.; Thompson, W. Frank <Jr.>; Mosley, … - In: International journal of business and emerging markets … 11 (2019) 3, pp. 201-224

Persistent link: https://www.econbiz.de/10012153224

How do customers respond to increased service quality competition?

Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607

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An empirical study of gap analysis of service quality in select private sector banks

Kumar Miryala, Ramesh - In: International journal of economics and management … 1 (2012) 2, pp. 91-96

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A study on the analysis of customer expectation for service quality in auto agencies

Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38

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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction

Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135

Persistent link: https://www.econbiz.de/10014247590

Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19

, empathy, assurance, reliability, and responsiveness) to determine the service quality of Bangladeshi Islamic Banks. Rigorous …, reliability, and responsiveness) on customer loyalty, while assurance shows an insignificant relationship. Furthermore, the study … statistical techniques, including exploratory factor analysis, reliability testing, and regression analysis were used to …

Persistent link: https://www.econbiz.de/10012297683

Linking service quality, guest satisfaction and length of stay to e-WOM : a study in the hotel industry of Singapore

Chew Si Chyi; Hee, Ong Choon - In: Middle East journal of management : MEJM 9 (2022) 1, pp. 44-63

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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?

Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146

Persistent link: https://www.econbiz.de/10011413956

The effects of customer voice on hotel performance

Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83

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Customer relationship management systems and organizational performance : quantitative evidence from the Jordanian telecommunication industry

Al-Weshah, Ghazi A.; Al-Manasrah, Excimirey; … - In: Journal of marketing communications 25 (2019) 8, pp. 799-819

Persistent link: https://www.econbiz.de/10012203369