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The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers

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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19

Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516

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Examining the effects of electronic service quality on online banking customer satisfaction : evidence from Zambia

Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent business & management 9 (2022) 1, pp. 1-23

, responsiveness, efficiency, fulfilment and reliability are indeed relevant to electronic service quality and they affect customer …, responsiveness, fulfilment and reliability would result in higher customer satisfaction and usage of the online facilities. Since the …

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Customer satisfaction with service recovery

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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

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The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts

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Die Bedeutung Prosozialen Dienstleisterverhaltens für die Interaktionszufriedenheit des Kunden

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Service quality grounded in customer experiences, affect and relationships

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Stolze Mitarbeiter, exzellente Dienstleistungen : empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence

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Guilt no longer a sin : the effect of guilt in the service recovery paradox

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