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Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando; Oliveira, Tiago; Yanaze, Mitsuru - In: International journal of services and operations … 36 (2020) 3, pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
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Deconstructing retail service quality in India : dimensions and confirmation
Duggal, Ekta; Verma, Harsh V. - In: Paradigm : the journal of Institute of Management Technology 20 (2016) 2, pp. 143-158
Persistent link: https://www.econbiz.de/10011803807
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Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran
Karami, Masoud; Olfati, Omid; Aliabadi, Mehdi; … - In: Middle East journal of management : MEJM 1 (2013) 2, pp. 101-117
Persistent link: https://www.econbiz.de/10010359130
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An investigation of service quality assessments across retail formats
Amorim, Marlene; Saghezchi, Fatemeh Bashashi - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
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An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen - In: International journal of productivity and quality … 31 (2020) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
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Retail service quality scale in the context of Indonesian traditional market
Najib, Moh Farid; Sosianika, Adila - In: International journal of business and globalisation : IJBG 21 (2018) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10011967009
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Examining applicability of RSQS with added dimensions for organized apparel retailers in India : validation and development of scale
Hasan, Arif - In: Paradigm : the journal of Institute of Management Technology 21 (2017) 1, pp. 52-74
Persistent link: https://www.econbiz.de/10012161016
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An investigation of service quality assessments across retail formats
Amorim, Marlene; Bashashi Saghezchi, Fatemeh - In: International Journal of Quality and Service Sciences 6 (2014) 2/3, pp. 221-236
Purpose – The purpose of this paper is to investigate the existence of differences in service quality assessments across distinct retail store formats. We address customers’ quality assessments for physical aspects, personal interactions, reliability and policies dimensions in hypermarkets...
Persistent link: https://www.econbiz.de/10014802551
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The effect of service quality on customer loyalty of Generation Y : an empirical investigation on superstores in Bangladesh
Mirza Mohammad Didarul Alam - In: Malaysian management journal : MMJ 22 (2018), pp. 153-173
Persistent link: https://www.econbiz.de/10012199308
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Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai; Stanworth, James O.; Chen, Wei-Ting; … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 327-338
Persistent link: https://www.econbiz.de/10011300189