Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran
Year of publication: |
2013
|
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Authors: | Karami, Masoud ; Olfati, Omid ; Aliabadi, Mehdi ; Hajazinia, Maryam ; Tajeddini, Keyvan |
Published in: |
Middle East journal of management : MEJM. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-3636, ZDB-ID 2734434-4. - Vol. 1.2013, 2, p. 101-117
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Subject: | quality of service | retailing | RSQS | department stores | emerging markets | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Warenhaus | Department store | Iran | Einzelhandel | Retail trade | Produktqualität | Product quality | Schwellenländer | Emerging economies |
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