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Customer Satisfaction & E-Bank...
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95
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63
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62
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59
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54
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54
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54
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52
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52
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51
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48
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47
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46
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51
Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh
Khan, Abdul Gaffar
;
Mahmud, Md. Shahed
;
Lima, Reshma Pervin
- In:
International journal of financial services management …
10
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012284657
Saved in:
52
Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Jouzdani, Javid
;
Shirouyehzad, Hadi
;
Maaroufi, Niloufar
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012285571
Saved in:
53
Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha
- In:
Analele Universitătii Dunărea de Jos Galaţi
25
(
2019
)
2
,
pp. 20-26
Persistent link: https://www.econbiz.de/10012285662
Saved in:
54
The determination of user satisfaction with personal internet banking services in the context of Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
55
Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks
Hoang Thi Bich Chi
;
Le, Angelina Nhat Hanh
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011647707
Saved in:
56
Internet banking : a review (2002-2016)
Keskar, Mugdha Y.
;
Pandey, Neeraj
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
Saved in:
57
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
58
Antecedents of customer satisfaction and positive word of mouth in the internet banking sector
Altun, Ozlem
;
Oney, Bilge
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
2
,
pp. 982-989
Persistent link: https://www.econbiz.de/10012202556
Saved in:
59
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
60
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
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