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Hotel service convergence inno...
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Arbeitsverhalten
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Ma, Emily Jintao
30
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17
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7
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7
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6
Du, Juan
4
Liu, Aijing
4
Ma, Emily
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Qu, Hailin
4
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3
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International journal of hospitality management
9
International journal of contemporary hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of retailing and consumer services
5
The Cornell hospitality quarterly
4
Journal of hospitality marketing & management
3
Tourism management : research, policies, practice
2
Entrepreneurship in Asia : social enterprise, network and grassroots case studies
1
International Journal of Contemporary Hospitality Management
1
International Journal of Culture, Tourism and Hospitality Research
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of destination marketing & management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of strategic marketing
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Journal of vacation marketing
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Management of service businesses in Japan
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Sport and tourism : strategies to develop tourist destinations
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ECONIS (ZBW)
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1
Conceptualization and operationalization of an altruistic and egoistic continuum of organizational citizenship behavior motivations
Ma, Emily Jintao
;
Qu, Hailin
;
Wei, Xiang
;
Hsiao, Aaron
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 740-771
Persistent link: https://www.econbiz.de/10011912335
Saved in:
2
Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and turnover intention : gender's moderating role
Hsiao, Aaron
;
Ma, Emily Jintao
;
Lloyd, Kathleen
;
Reid, Sacha
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
Saved in:
3
Working with service robots? : a systematic literature review of hospitality employees' perspectives
Xu, Jingjing
;
Hsiao, Aaron
;
Reid, Sacha
;
Ma, Emily Jintao
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325611
Saved in:
4
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
5
Examining the Airbnb accommodation experience in Hangzhou through the lens of the Experience Economy Model
Bao, Yafang
;
Ma, Emily Jintao
;
La, Liqing
;
Xu, Feifei
; …
- In:
Journal of vacation marketing
28
(
2022
)
1
,
pp. 95-116
Persistent link: https://www.econbiz.de/10012872459
Saved in:
6
Can proactivity translate to creativity? : examinations at individual and team levels
Du, Juan
;
Ma, Emily Jintao
;
Lin, Xinyue
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198482
Saved in:
7
From angels to demons : uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Wang, Danni
;
Baker, Melissa A.
;
Kim, Youngsun Sean
;
Ma, …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013198506
Saved in:
8
Transaction cost and resources based views on hotels' outsourcing mechanism : an empirical study in China
Zhang, Yan
;
Ma, Emily Jintao
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 583-600
Persistent link: https://www.econbiz.de/10011919941
Saved in:
9
When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao
;
Baker, Melissa A.
;
Kim, Youngsun Sean
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
Saved in:
10
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
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