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Recognising the factors affecting customer trust in online banking services among Iranian banks
Naseri, Saeideh; Taimouri, Arshia; Zare, Reza; … - In: EuroMed journal of management : EMJM 4 (2022) 4, pp. 298-314
Persistent link: https://www.econbiz.de/10014230243
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The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah; Omary, Ola Maher Al. - In: International journal of services and standards 12 (2017) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
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Customer perception on internet banking and its effect on the performance of bank in Bangladesh
Roy, Mihir Kumar; Parvez, Shahriar; Islam, Asraful - In: Bangladesh journal of political economy 31 (2016) 4, pp. 241-258
Persistent link: https://www.econbiz.de/10011847357
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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
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The influence of perceived risk and trust on customer experience : an empirical study on young m-banking app users in India
Nancyprabha, Pushparaj; Sivakumar, V.J. - In: International journal of business excellence : IJBEX 29 (2023) 2, pp. 222-247
Persistent link: https://www.econbiz.de/10014234752
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Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian; Uduji, Joseph Ikechukwu; … - In: International journal of business and systems research … 15 (2021) 4, pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
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ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Ahmed, Rizwan Raheem; Romeika, Giedrius; Kauliene, Raimonda - In: Oeconomia Copernicana 11 (2020) 1, pp. 59-93
Persistent link: https://www.econbiz.de/10012230544
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How community banks create seamless customer journeys through digital banking initiatives
Mostiller, Misti - In: Journal of digital banking 3 (2018) 2, pp. 134-141
Persistent link: https://www.econbiz.de/10011978706
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Impact of the digital transformation process on bank relationships with customers
Suresh, C. - In: Managerial issues in digital transformation of global …, (pp. 61-68). 2021
Persistent link: https://www.econbiz.de/10012623625
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Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement
Pio, Pedro G. C.; Sigahi, Tiago; Rampasso, Izabela Simon; … - In: The international journal of productivity and … 73 (2024) 4, pp. 1050-1070
Persistent link: https://www.econbiz.de/10014512361