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Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian; Madlener, Reinhard - 2015
Persistent link: https://www.econbiz.de/10011408992
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The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn; Lobo, Antonio; Quach, Sara - In: Services marketing quarterly 37 (2016) 1, pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
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Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab; Kumar, Amresh; Makkad, Munish - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Park, Insu; Cho, Jeewon; Rao, H. Raghav - In: Decision sciences : DS 46 (2015) 6, pp. 1109-1140
Persistent link: https://www.econbiz.de/10011477288
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Age segmentation for predicting behavioural intention of using railway services in Indonesia
Ansory, Savira Miranti; Safira, Anya - In: Asian journal of business and accounting : AJBA 11 (2018) 1, pp. 229-264
Persistent link: https://www.econbiz.de/10012035278
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An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar; Roy, Souvik; Mandal, Santanu - In: International journal of services, economics and management 9 (2018) 3/4, pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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The transformation of customer satisfaction become customer delight
Wolor, Christian Wiradendi; Efendy, Hady - In: Inventi impact: retailing & consumer services (2018) 2, pp. 72-92
Persistent link: https://www.econbiz.de/10012130296
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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634