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How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations

Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271

Persistent link: https://www.econbiz.de/10010207252

Theory of attractive quality and the Kano methodology - the past, the present, and the future

Witell, Lars; Löfgren, Martin; Dahlgaard, Jens Jörn - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1241-1252

Persistent link: https://www.econbiz.de/10010207256

Classifying customer requirements using Kano model and Kano map : the case of hospital services

Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515

Persistent link: https://www.econbiz.de/10011816880

Quality attribute and customer satisfaction : using Kano's model to prioritize what matters most to customers

Ahmad, Norlia - In: Journal of marketing and consumer behaviour in emerging … (2017) 1, pp. 15-28

-dimensional" or performance attributes have higher influence on customer satisfaction as compared with "attractive" ones. These …

Persistent link: https://www.econbiz.de/10012116808

Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung

Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck

Persistent link: https://www.econbiz.de/10000630954

Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

ISS-QUAL : a measure of service quality for the information systems function

Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262

Persistent link: https://www.econbiz.de/10010237831

Measuring the customer's perception of service quality using SERVQUAL in public services

Hirmukhe, Jyotsna - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 267-277

Persistent link: https://www.econbiz.de/10009791682

Quantitative comparison of measurements of urgent care service quality

Qin, Hong; Prybutok, Victor; Prybutok, Gayle - In: Health marketing quarterly 33 (2016) 1, pp. 59-77

Persistent link: https://www.econbiz.de/10011460430

Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies

Herrera-de-la-Barrera, Jasmin; Narvaez-Zuñiga, Claudio … - In: International journal of productivity and quality … 35 (2022) 4, pp. 494-516

Persistent link: https://www.econbiz.de/10013257181