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Exploring antecedents & consequences of customer satisfaction with smartphones : implications for CRM
Kim, Arum; Cho, Yoon C. - In: Journal of business & economics research 13 (2015) 4, pp. 215-229
Persistent link: https://www.econbiz.de/10011412119
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
expectations related to the public transport services, and consumer satisfaction and loyalty. The conducted research helped to …
Persistent link: https://www.econbiz.de/10010209350
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Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
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The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
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Customer satisfaction and loyalty : a study of interrelationships and effects in Nigerian domestic airline industry
Ganiyu, Rahim A. - In: Oradea journal of business and economics 2 (2017) 1, pp. 7-20
Persistent link: https://www.econbiz.de/10011780634
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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Whether service quality determinants and customer satisfaction influence loyalty : a study of fitness services
Bandyopadhyay, Nirmalya - In: International journal of business excellence 15 (2018) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10011954324
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Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj; Tripathi, Avinash; Jain, Devendra; Roy, … - In: Journal of strategic marketing 28 (2020) 6, pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
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Determinant of customer satisfaction and loyalty in using online shopping applications
Febrianti, Adjeng Mariana; Sihombing, Ruth Margaret Violenta - 2022
Persistent link: https://www.econbiz.de/10013350805