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Customer perceived value towards convenience stores in Malaysia : the influence on customer satisfaction, loyalty & retention
Animashaun, Abdulrauf; Tunkarimu, Tarila Iman; Omkar Dastane - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 4-27
Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a...
Persistent link: https://www.econbiz.de/10012116504
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Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
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Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi; Arshad, Yamna; Ahmed, Waqar; Kanapathy, … - In: International journal of services and operations … 43 (2022) 1, pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
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Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa; Kumar, K. Sai - In: International journal of business competition and … 8 (2023) 3, pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
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Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam - In: Decision 40 (2013) 1/2, pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
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Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of retailing 98 (2022) 2, pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand - In: International journal of public sector performance … 13 (2024) 3, pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
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The antecedents of store image and customer satisfaction
Külter Demirgüneş, Banu - 2014
Persistent link: https://www.econbiz.de/10011293722
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The influence of store image on repurchase intention: the mediation role of perceived value and customer satisfaction
Ananda, Angelia Asri; Mugiono; Hussein, Ananda Sabil - 2021
Persistent link: https://www.econbiz.de/10012595363