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Effects of third-party observer empathy when viewing interactions between robots and customers : the moderating role of robot eeriness
Sheng, Xiaojing; Murray, Ross; Ketron, Seth C.; Felix, Reto - In: International journal of hospitality management 119 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015070773
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Encountering robots : customers' autonomous behaviors in tourism services
Liu, Jingyu; Li, Yibei; Li, Weiwei; Liu, Deguang - In: Tourism management : research, policies, practice 106 (2025), pp. 1-12
Persistent link: https://www.econbiz.de/10015078123
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Humanoid service robots : customer expectations and customer responses
Merkle, Moritz - 2021
Persistent link: https://www.econbiz.de/10012518172
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Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels
Mukherjee, Subhodeep; Manish Mohan Baral; Venkataiah, … - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 445-460
Persistent link: https://www.econbiz.de/10012796404
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The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
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The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.; Mattila, Anna S. - In: International journal of hospitality management 94 (2021), pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
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Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu; Lee, Woojin; Wise, Nicholas; Choi, Hwansuk Chris - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 6, pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
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Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun; Huo, Yixi - In: Technological forecasting & social change : an … 194 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
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Customer acceptance of frontline social robots : human-robot interaction as boundary condition
Ding, Bin; Li, Yameng; Miah, Shah; Liu, Wei - In: Technological forecasting and social change : an … 199 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015097561
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493