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1
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
2
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
3
Analysis of passengers' perception of public transport quality and performance
Tyrinopoulos, Yannis
;
Antoniou, Constantinos
- In:
International journal of information systems and supply …
7
(
2014
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10010378574
Saved in:
4
High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying
;
Jiang, Yuan
;
Liao, Hui
;
Sturman, Michael C.
- In:
Human resource management
56
(
2017
)
5
,
pp. 747-767
Persistent link: https://www.econbiz.de/10011762733
Saved in:
5
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
6
Healthcare operations management : a structured literature review
Jha, R. K.
;
Sahay, B. S.
;
Charan, P.
- In:
Decision
43
(
2016
)
3
,
pp. 259-279
Persistent link: https://www.econbiz.de/10011621799
Saved in:
7
Passengers' perceived service quality : a construct validation
Dhawan, Ritu
;
Sandhu, H. S.
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 82-105
Persistent link: https://www.econbiz.de/10011533006
Saved in:
8
ANN, QFD and ISM approach for framing electricity utility service in
India
for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
9
A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana
;
Bhola, Prabha
- In:
Journal of information & knowledge management : JIKM
13
(
2014
)
4
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
Saved in:
10
A quantifiable quality enabled servitisation model : benchmarking Indian automobile manufacturers
Mishra, Bibekananda
;
Mahanty, Biswajit
;
Thakkar, Jitesh J.
- In:
International journal of production research
59
(
2021
)
9
,
pp. 2667-2689
Persistent link: https://www.econbiz.de/10012516246
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