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Urban last-mile logistics rethought: Insights from a one-year pilot project
Engelhardt, Maximilian; Seeck, Stephan - In: Journal of supply chain management, logistics and … 5 (2022/2023) 2, pp. 170-181
Persistent link: https://www.econbiz.de/10014233117
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An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
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Effects of parcel delivery service on customer satisfaction in the saudi arabian logistics industry : does the national culture make a difference?
Sobaih, Abu Elnasr E.; AlSaif, Ahmed - In: Logistics 7 (2023) 4, pp. 1-15
Background: The logistics industry is keen to meet customer expectations, which in turn supports trade by enhancing … business competitiveness and promoting economic development. Logistics companies realized that fulfillment of customer needs … the SERVQUAL dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The research also examined …
Persistent link: https://www.econbiz.de/10014454744
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Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport
Gajawska, Teresa; Grigoroudis, Evangelos - In: International journal of shipping and transport … 9 (2017) 5, pp. 540-561
Persistent link: https://www.econbiz.de/10011850057
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Influence of service quality on customer satisfaction in Serbian logistics practice
Dašić, Miloš; Trajković, Slaviša; Jakšić, Krsto - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 13 (2022) 1, pp. 19-24
Persistent link: https://www.econbiz.de/10013342019
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You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
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A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty …
Persistent link: https://www.econbiz.de/10012661363
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Establishing logistics service strategies that increase sales
Leuschner, Rudolf; Lambert, Douglas M. - In: Journal of business logistics : JBL 37 (2016) 3, pp. 247-270
Persistent link: https://www.econbiz.de/10011615032
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Service quality of e-Commerce logistics services
Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677
Persistent link: https://www.econbiz.de/10012506687