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Juntunen, Jouni; Juntunen, Mari; Autere, Vesa; Kess, Pekka - In: International journal of logistics economics and … 6 (2014/2017) 4, pp. 297-310

Persistent link: https://www.econbiz.de/10011889798

Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment

Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 252-274

This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...

Persistent link: https://www.econbiz.de/10011930286

Career adaptability and ambidextrous behavior among customer-service representatives : the role of perceived organizational support

Affum-Osei, Emmanuel; Asante, Eric Adom; Forkouh, … - In: Journal of personal selling & sales management : JPSSM 40 (2020) 1, pp. 4-18

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Leader member exchange leading service employee desired job outcomes and performance : an Indian evidence

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Persistent link: https://www.econbiz.de/10012145296

Service leadership, work engagement, and service performance : the moderating role of leader skills

Zheng, Yuyan; Graham, Les; Epitropaki, Olga; Snape, Ed - In: Group & organization management : an international journal 45 (2020) 1, pp. 43-74

Persistent link: https://www.econbiz.de/10012160309

Negative workplace gossip and service outcomes : an explanation from social identity theory

Ye, Yijiao; Zhu, Hong; Deng, Xincai; Mu, Zhirong - In: International journal of hospitality management 82 (2019), pp. 159-168

Persistent link: https://www.econbiz.de/10012121410

Employee service performance and collective turnover : examining the influence of initiating structure leadership, service climate and meaningfulness

Walumbwa, Fred O.; Hsu, I-Chieh; Wu, Cindy; Misati, Everlyne - In: Human relations : towards the integration of the social … 72 (2019) 7, pp. 1131-1153

Persistent link: https://www.econbiz.de/10012041852

Resort hotel service performance (RESERVE) : an instrument to measure tourists’ perceived service performance of resort hotels

Ali, Faizan; Kashif Hussain; Ryu, Kisang - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 556-569

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Employee display of burnout in the service encounter and its impact on customer satisfaction

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How and when service-oriented high-performance work systems foster employee service performance : test of mediating and moderating processes

Wang, Zhen; Xu, Haoying - In: Employee relations 39 (2017) 4, pp. 523-540

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