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Customer perception about the efficiency of e-banking services offered by commercial banks : an empirical study
Jain, Dhiraj; Dashora, Deepti - In: Praj̄nȧn : journal of social and management sciences 42 (2013) 1, pp. 65-81
Persistent link: https://www.econbiz.de/10010198254
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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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Customers' perceptions about corporate social responsibility and the role of their socio-demographic characteristics
Thomaidou, Anastasia; Bellou, Victoria - In: MIBES transactions : international journal 6 (2012) 1, pp. 90-99
Persistent link: https://www.econbiz.de/10010372787
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A study of customer perception of the service quality parameters of hotels in Nagpur Region
Sangode, Pallawi B. - In: The IUP journal of operations management : IJOM 15 (2016) 3, pp. 38-45
Persistent link: https://www.econbiz.de/10011550679
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Employee beliefs regarding the impact of unconventional appearance on customers in Mexico and Turkey
Karl, Katherine; Peluchette, Joy Van Eck; McIntyre … - In: Employee relations 38 (2016) 2, pp. 163-181
Persistent link: https://www.econbiz.de/10011459075
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Customer perception and satisfaction on M-banking
Bhaskar, P. Phani; Kumar, D. Prasanna - In: International journal of economic research 13 (2016) 1, pp. 303-322
Persistent link: https://www.econbiz.de/10011560841
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A comparative study of consumer perception of product quality : Chinese products versus non-Chinese product
Singh, Anubhav; Bansal, Deepanshi - In: International journal of economic research 13 (2016) 1, pp. 445-458
Persistent link: https://www.econbiz.de/10011560938
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Effect of consumption emotion on hotel and resort spa experience
Lo, Ada S.; Wu, Corrine - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 958-984
Persistent link: https://www.econbiz.de/10010469197
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Luxury cruise travelers : other customer perceptions
Hyun, Sunghyup Sean; Han, Heesup - In: Journal of travel research : a quarterly publication of … 54 (2015) 1, pp. 107-121
Persistent link: https://www.econbiz.de/10010474693