Tsao, Hsiu-Yuan (Jody); Campbell, Colin L.; Sands, Sean; … - In: European Journal of Marketing 54 (2019) 3, pp. 511-524
Purpose: This paper aims to develop a novel and generalizable machine-learning based method of measuring established marketing constructs through passive analysis of consumer-generated textual data. The authors term this method scale-directed text analysis. Design/methodology/approach: The...