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Drivers of satisfaction and usage continuance in e-grocery retailing : a collaborative design supported perspective

Kumar, Amresh; Sikdar, Pallab; Gupta, Manali; Singh, … - In: Journal of research in interactive marketing : … 17 (2023) 2, pp. 176-194

Persistent link: https://www.econbiz.de/10014313198

The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector

Mero, Joel - In: Electronic markets : the international journal on … 28 (2018) 2, pp. 205-217

Persistent link: https://www.econbiz.de/10011890102

Customer relationship management and the impact of e-coupons on B2C retail markets

Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231

Persistent link: https://www.econbiz.de/10012037773

Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

Persistent link: https://www.econbiz.de/10012168816

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10012154594

A sales process framework to regain B2B customers

Liu, Annie; Leach, Mark; Chugh, Richa - In: The journal of business & industrial marketing 30 (2015) 8, pp. 906-914

Persistent link: https://www.econbiz.de/10011496790

Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context

Román, Sergio; Martín, Pedro Juan - In: The journal of business & industrial marketing 29 (2014) 5, pp. 364-373

Persistent link: https://www.econbiz.de/10010393925

I'm Not Trying to Sell You Anything, A Case Study on Trust in Buyer Seller Relationships

Arney, Nathanael - 2020

This case study is intended to develop an appreciation for the role of trust in buyer seller relationships through a fictional account of a student's summer job. Given the high likelihood that students will have a sales job during their studies, or shortly after their graduation, this case can...

Persistent link: https://www.econbiz.de/10012835497

Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169

Persistent link: https://www.econbiz.de/10011400401

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