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The impact of artificial intelligence on consumers' identity and human skills

Pelău, Corina; Ene, Irina; Pop, Mihai-Ionuț - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 33-45

artificial intelligence in the daily work of individuals and in the relationship between companies and consumers has a great … intelligence, there is a high risk of manipulation of consumers as well as a high degree of dependence on intelligent technologies … the efficiency and fascination with artificial intelligence and the consumers' perception of preserving their self …

Persistent link: https://www.econbiz.de/10012821077

Can I trust my AI friend? : the role of emotions, feelings of friendship and trust for consumers' information-sharing behavior toward AI

Pelău, Corina; Dabija, Dan Cristian; Stănescu, … - In: Oeconomia Copernicana 15 (2024) 2, pp. 407-433

Persistent link: https://www.econbiz.de/10014635810

Understanding and improving consumer reactions to service bots

Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863

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Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

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Adoption of technology-based services : the role of customers' willingness to co-create

Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71

Persistent link: https://www.econbiz.de/10010504650

Service encounter and repurchase intention in fitness centers : perceived value as a mediator and service innovativeness as a moderator

Wang, Fong Jia; Chiu, Weisheng - In: International journal of sports marketing & sponsorship 24 (2023) 1, pp. 145-167

Persistent link: https://www.econbiz.de/10014232455

Customer service co-creation literacy for better service value : evidence from the health-care sector

Tram-Anh Ngoc Pham; Hau Nguyen Le; Nguyen, Dung Tien; … - In: The journal of services marketing 36 (2022) 7, pp. 940-951

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AI-powered touch points in the customer journey : a systematic literature review and research agenda

He, Ai-Zhong; Zhang, Yu - In: Journal of research in interactive marketing : … 17 (2023) 4, pp. 620-639

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Investigating consumers' adoption of AI chatbots for apparel shopping

Myin, Mon Thu; Watchravesringkan, Kittichai - In: Journal of consumer marketing 41 (2024) 3, pp. 314-327

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Customer-robot interactions : understanding customer experience with service robots

Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10013328076