Hess, James D.; Gerstner, Eitan - In: Marketing Science 17 (1998) 3, pp. 283-289
In our 1990 paper we demonstrated that a law prohibiting bait and switch may have the surprising consequence of hurting the consumers it was designed to protect. Wilkie, Mela, and Gundlach (1998) postulate that this may be false if upselling is equally effective when the bait brand is available...