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High-Technology Service Innovation Success: A Decision-Making Perspective
van Riel, Allard Cr; Lemmink, Jos; Ouwersloot, Hans - In: The journal of product innovation management : an … 21 (2004) 5, pp. 348-359
Persistent link: https://www.econbiz.de/10006245040
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Antecedents of Commitment and Trust in Customer-Supplier Relationships in High Technology Markets
de Ruyter, Ko; Moorman, Luci; Lemmink, Jos - In: Industrial marketing management : the international … 30 (2001) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10006274071
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Employee behavior, feelings of warmth and customer perception in service encounters
Lemmink, Jos; Mattsson, Jan - In: International journal of retail & distribution management 30 (2002) 1, pp. 18-33
Persistent link: https://www.econbiz.de/10006437420
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The need for more multidisciplinary research
Lemmink, Jos - In: International journal of service industry management : IJSIM 16 (2005) 1, pp. 7-9
Persistent link: https://www.econbiz.de/10007099099
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Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective
Wetzels, Martin; Ruyter, Ko de; Lemmink, Jos - In: Total quality management 11 (2000) 3, pp. 307-318
Persistent link: https://www.econbiz.de/10007181674
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The Effect of Verbalized Emotions on Loyalty in Written Complaints
Mattsson, Jan; Lemmink, Jos; Mccoll, Rod - In: Total quality management & business excellence : an … 15 (2004) 7, pp. 941-958
Persistent link: https://www.econbiz.de/10007153238
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Warmth during non-productive retail encounters: the hidden side of productivity
Lemmink, Jos; Mattsson, Jan - In: International journal of research in marketing : IJRM ; … 15 (1998) 5, pp. 505
Persistent link: https://www.econbiz.de/10006197291
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Consumers' trade-off between relationship, service package and price: An empirical study in the car industry
Odekerken-Schröder, Gaby; Ouwersloot, Hans; Lemmink, Jos; … - In: European journal of marketing : EJM 37 (2003) 1-2, pp. 219-242
Persistent link: https://www.econbiz.de/10006084804
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The power of perceived service quality in international marketing channels
Ruyter, Ko de; Wetzels, Martin; Lemmink, Jos - In: European journal of marketing : EJM 30 (1996) 12, pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
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Competitive Reactions to Product Quality Improvements in Industrial Markets
Lemmink, Jos; Kasper, Hans - In: European journal of marketing : EJM 28 (1994) 12, pp. 50-68
Persistent link: https://www.econbiz.de/10006104703