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Service Quality and Management
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Subject
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Beziehungsmarketing
25,185
Relationship marketing
25,157
Service quality
20,652
Dienstleistungsqualität
20,635
Qualitätsmanagement
16,748
Quality management
14,429
Konsumentenverhalten
10,993
Consumer behaviour
10,981
Customer satisfaction
9,061
Kundenzufriedenheit
9,045
Theorie
5,350
Theory
5,267
Deutschland
5,168
Germany
4,807
Arbeitsorganisation
4,323
Work organization
3,275
USA
3,241
United States
3,138
Lieferantenmanagement
2,677
Markenführung
2,676
Brand management
2,675
Supplier relationship management
2,673
Wirtschaftsprüfung
2,633
Financial audit
2,620
Produktqualität
2,319
Product quality
2,314
Krankenhaus
2,299
Hospital
2,208
Social Web
2,154
Social web
2,153
Electronic Commerce
2,149
E-commerce
2,106
Markenimage
1,994
Brand image
1,991
Marketingmanagement
1,972
Marketing management
1,943
Health care
1,844
Gesundheitsversorgung
1,828
Customer service
1,700
Kundenservice
1,694
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Undetermined
17,493
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10,737
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Article
40,517
Book / Working Paper
21,119
Journal
133
Other
25
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Article in journal
32,794
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32,794
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6,296
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6,296
Graue Literatur
3,864
Non-commercial literature
3,864
Hochschulschrift
2,886
Working Paper
2,881
Arbeitspapier
2,614
Thesis
2,283
Collection of articles of several authors
1,438
Sammelwerk
1,438
Case study
997
Fallstudie
997
Aufsatzsammlung
821
Konferenzschrift
543
Bibliografie enthalten
504
Bibliography included
504
Conference paper
412
Konferenzbeitrag
412
Lehrbuch
371
Ratgeber
358
Conference proceedings
330
Guidebook
330
Dissertation u.a. Prüfungsschriften
313
Textbook
313
Article
193
Amtsdruckschrift
190
Government document
190
Handbook
190
Handbuch
190
Collection of articles written by one author
128
Sammlung
128
Forschungsbericht
83
Glossar enthalten
72
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72
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71
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52
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52
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52
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English
47,860
German
11,866
Undetermined
1,614
French
232
Spanish
93
Italian
72
Polish
55
Swedish
42
Russian
31
Portuguese
21
Romanian
15
Danish
14
Lithuanian
14
Dutch
13
Czech
11
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10
Hungarian
8
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4
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4
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3
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3
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2
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1
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Author
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Bruhn, Manfred
175
Antony, Jiju
140
Homburg, Christian
115
Siciliani, Luigi
82
Kumar, V.
81
Han, Heesup
77
Stauss, Bernd
65
Huber, Frank
61
Devadasan, S. R.
60
Verhoef, Peter C.
60
Bauer, Hans H.
59
Mattila, Anna S.
59
Rahman, Zillur
58
Propper, Carol
55
Straume, Odd Rune
54
Töpfer, Armin
54
Talib, Faisal
53
Herrmann, Andreas
52
Hollebeek, Linda D.
50
Shahin, Arash
49
Dale, Barrie G.
46
Piller, Frank T.
46
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Svensson, Göran
45
Gil Saura, Irene
43
Krafft, Manfred
43
Reichwald, Ralf
43
Rivkin, Steven G.
43
Prentice, Catherine
42
Tuominen, Kari
42
Palmatier, Robert W.
41
Smith, Alan D.
41
Edvardsson, Bo
40
Kamiske, Gerd F.
40
Kumar, Vikas
39
Zink, Klaus J.
39
Brekke, Kurt R.
38
Cudney, Elizabeth A.
38
Madhani, Pankaj M.
38
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Institution
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National Bureau of Economic Research
226
Springer Fachmedien Wiesbaden
128
OECD
70
IGI Global
51
Hochschulrektorenkonferenz
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
39
International Labour Organization (ILO), United Nations
36
European Foundation for the Improvement of Living and Working Conditions
34
International Monetary Fund (IMF)
26
World Bank
25
International Monetary Fund
24
Université Paris-Dauphine (Paris IX)
23
Deutsches Institut für Normung
22
Verlag Dr. Kovač
22
Books on Demand GmbH <Norderstedt>
21
Verband der Automobilindustrie
21
Deutsche Gesellschaft für Qualität
20
European Centre for the Development of Vocational Training
18
Shaker Verlag
18
Springer-Verlag GmbH
18
Nomos Verlagsgesellschaft
17
Europäische Kommission
14
Edward Elgar Publishing
12
HAL
12
Institut für Sozialwissenschaftliche Forschung <München>
12
World Bank Group
12
Fördergesellschaft Marketing an der Universität Augsburg
11
American Marketing Association
10
Haufe-Lexware GmbH & Co. KG
10
Institut Arbeit und Technik
10
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
10
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
9
Harvard Graduate School of Business Administration
9
OECD / Environment Directorate
9
Organisation for Economic Co-operation and Development
9
RWTH Aachen
9
Thüringen / Landesregierung
9
Universität St. Gallen
9
Carl Hanser Verlag
8
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
8
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Published in...
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Journal of business research : JBR
816
Journal of retailing and consumer services
736
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of hospitality management
579
International journal of productivity and quality management : IJPQM
514
The TQM journal : the international review of organizational improvement
502
International journal of quality & reliability management
461
Industrial marketing management : the international journal for industrial and high-tech firms
449
SpringerLink / Bücher
418
The service industries journal
418
International journal of production research
413
The journal of services marketing
339
Total quality management & business excellence
312
International journal of production economics
281
International journal of contemporary hospitality management
244
Working paper / National Bureau of Economic Research, Inc.
227
Quality management journal : QMJ
226
NBER working paper series
224
The journal of business & industrial marketing
211
Tourism management : research, policies, practice
203
Journal of hospitality marketing & management
202
NBER Working Paper
200
Cogent business & management
199
Journal of travel and tourism marketing
198
Journal of the Academy of Marketing Science
195
Journal of strategic marketing
193
European journal of operational research : EJOR
191
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
182
Services marketing quarterly
182
International journal of quality and service sciences
180
International journal of services and operations management
179
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
168
Journal of service management
163
Service business
157
Gabler Edition Wissenschaft
154
Journal of air transport management
152
Asia Pacific journal of marketing and logistics
148
Management science : journal of the Institute for Operations Research and the Management Sciences
144
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Source
All
ECONIS (ZBW)
57,464
USB Cologne (EcoSocSci)
2,197
RePEc
1,114
EconStor
574
USB Cologne (business full texts)
167
BASE
146
OLC EcoSci
61
ArchiDok
39
Other ZBW resources
32
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Showing
61,721
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of
61,794
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date (oldest first)
61721
Credit lender-borrower relationship in the credit card market : implications for credit risk management strategy and relationshipmarketing
Oh, Joon-Hee
;
Johnston, Wesley J.
- In:
International business review : the official journal of …
23
(
2014
)
6
,
pp. 1086-1095
Persistent link: https://www.econbiz.de/10010485050
Saved in:
61722
Giving behaviors in Indonesia : motives and marketing implications for Islamic charities
Kasri, Rahmatina Awaliah
- In:
Journal of Islamic marketing : JIMA
4
(
2013
)
3
,
pp. 306-324
Persistent link: https://www.econbiz.de/10010190098
Saved in:
61723
The role of WOM and dynamic capability in B2B transactions
Kim, Hyekyoung
- In:
Journal of research in interactive marketing : …
8
(
2014
)
2
,
pp. 84-101
Persistent link: https://www.econbiz.de/10010387379
Saved in:
61724
Liquid consumption and Islam : The Continual Drift Adjustment (CDA) framework
Allayarova, Nilufar
;
Kadirov, Djavlonbek
;
Krisjanous, Jayne
- In:
Journal of Islamic marketing
15
(
2024
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10014451909
Saved in:
61725
The service dominant logic of marketing : dialog, debate, and directions
Lusch, Robert F.
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10004280580
Saved in:
61726
Customers are people ... : the human touch
MacKean, John
-
2003
Persistent link: https://www.econbiz.de/10004713276
Saved in:
61727
Relationship $elling
Owens, Orv
-
2002
-
New ed.
Persistent link: https://www.econbiz.de/10004714497
Saved in:
61728
Relationship marketing : exploring relational strategies in marketing
Egan, John
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10004420115
Saved in:
61729
Managing customer relationships : a strategic framework
Peppers, Don
;
Rogers, Martha
-
2004
Persistent link: https://www.econbiz.de/10004421891
Saved in:
61730
Levels of corporate globalization : development a measurement scale for global customer management
Kuchinka, Petra
-
2004
Persistent link: https://www.econbiz.de/10004445240
Saved in:
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