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Dissecting supply chain integration : impact of integration quality on customer-oriented performance

Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289

Persistent link: https://www.econbiz.de/10012607244

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009

Performance-only measures vs. performance-expectation measures of service quality

Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756

Persistent link: https://www.econbiz.de/10011672380

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381

Persistent link: https://www.econbiz.de/10011558687

The influence of service quality, product quality, price, and innovation on customer loyalty at satay restaurant with the customer satisfaction as an intervening variable

Mulady, Rifda Zahida; Sumadi - 2023

Persistent link: https://www.econbiz.de/10014325903

Evaluating service quality and service value in manufacturer-distributor settings : a systems approach

Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46

Persistent link: https://www.econbiz.de/10012584484

Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels

Lemy, Diena; Goh, Edmund; Jie, Ferry - In: Journal of vacation marketing 25 (2019) 4, pp. 462-479

Persistent link: https://www.econbiz.de/10012166095

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach

Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10014234591