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Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar; Yüce, Alpaslan - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
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Customer readiness to co-production of mobile banking services : a customer-only co-production perspective
Yalley, Andrews Agya - In: Journal of financial services marketing 27 (2022) 2, pp. 81-95
Persistent link: https://www.econbiz.de/10013270397
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E-banking services and the satisfaction of customers in the Jordanian banks
Tahtamouni, Asem - In: Journal of science and technology policy management : JSTPM 14 (2023) 6, pp. 1037-1054
Persistent link: https://www.econbiz.de/10014449944
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Customer value co-creation within partnership models of health care : an examination of the New Zealand Midwifery Partnership Model
Krisjanous, Jayne; Maude, Robyn - In: Australasian marketing journal 22 (2014) 3, pp. 230-237
Persistent link: https://www.econbiz.de/10010427959
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Antecedents of customer value co-creation in Islamic banking : the role of religiosity, perceived value and behavioral factors
Abror, Abror; Patrisia, Dina; Engriani, Yunita; Nazirul … - In: Cogent business & management 10 (2023) 3, pp. 1-19
This study aims to examine some antecedents of customer value co-creation in the Islamic bank industry. It also addresses the role of religiosity, perceived value and behavioral factors on customer value co-creation. This quantitative study used 400 respondents as the sample. Data were collected...
Persistent link: https://www.econbiz.de/10014506339
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Exploring value co-creation in Fan Fests : the role of fans
Kolyperas, D.; Sparks, L. - In: Journal of strategic marketing 26 (2018) 1, pp. 71-84
Persistent link: https://www.econbiz.de/10011860430
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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad; Hollebeek, Linda D.; Mostafa … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...
Persistent link: https://www.econbiz.de/10012813648
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560