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Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen; Ferro, Carlos; Svensson, Göran - In: Journal of business-to-business marketing 24 (2017) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
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Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
McKnight, D. Harrison; Lankton, Nancy K.; Nicolaou, … - In: The journal of strategic information systems : … 26 (2017) 2, pp. 118-141
Persistent link: https://www.econbiz.de/10011730057
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Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
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The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
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Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
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An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi; Acharyulu, G. V. R. K. - In: International journal of electronic marketing and … 13 (2022) 4, pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
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Outcomes of Perceived Online Webshop Quality: Empirical Evidence
Alexander Joseph Ibnu Wibowo - In: Market : review for marketing theory and practice 33 (2021) 2, pp. 149-164
Persistent link: https://www.econbiz.de/10012819195
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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772